As with any service professionals in your home, we know there can be a reputation of price gouging, shoddy service, and a lack of care about the quality of the work. At Rescue Rooter®/Jack HowkSM, nothing could be further from the truth. We take immense pride in being a trusted plumbing resource for all our customers in Portland, OR, and place a great emphasis on two main principles: Detail-oriented work and affordable rates. We know how vital it is to have a functioning plumbing system on your property, but we don’t believe you should have to break the bank to get great results. We’ve been a mainstay of the area for years and look forward to serving you today.
Treating our customers with respect
At Rescue Rooter®/Jack HowkSM, we consider every job a privilege and aim to provide you the best possible service. Whether you need routine maintenance on your plumbing system, or there’s a particular issue that needs fixing, our team is efficient and reliable. We employ the best technicians in the business and ensure the process is smooth from start to finish.
The best equipment
One of the ways we ensure our customers get the best service is by keeping all our equipment up-to-date. From our vehicles to all our tools, every job is a success because of this attention-to-detail. Our team is never going to cut corners and we always aim to provide lasting results, the first time. We know happy customers are repeat customers and our only goal is to keep your plumbing system in great condition.
Going above and beyond for every job
Our Portland-area plumbers and drain technicians at Rescue Rooter®/Jack HowkSMwill treat you and your property with respect by calling before we arrive, providing an honest, upfront estimate for you to approve before any work is done, and taking care of your property by using shoe covers and drop cloths as needed. For equipment installations or sewer line replacements, we offer you options so you can make the decision that best suits your home, budget, and family’s needs.
A team committed to the Portland community
From our plumbers to customer service representatives, our team members care about their customers and their community. We are not only subject matter experts in our field—we also take pride in our community outreach programs. We love being thoughtful and active members of the Portland community and consider our outreach programs a big part of what sets our company apart. Check out the stories of some of our employees below.
Tell us a little about yourself. I’ve been an employee at American Residential Services since 1992. Besides dedicating myself to serving customers and helping with plumbing and drain needs, I am also a volunteer EMT and firefighter. I was born in California and have been a Portland resident since 2012. I have two children and enjoy stand-up paddle-boarding in my spare time.
What’s your favorite place to hang out in the Portland? Hard to choose just one, but probably The Verdict or Fire on the Mountain.
What part of your job gives you the most satisfaction? Above and beyond everything else, I get the most satisfaction from helping people. That is what our business is about first and foremost.
Plumbing Services Supervisor
Tell us a little about yourself. I’m proud to say I was born and raised in the Portland area and I’ve been an employee at Jack Howk since 2002. I started my career here as a Customer Service Representative and was promoted to Plumbing Services Supervisor. In my spare time, I enjoy gardening, raising chickens, and attending my son’s T-ball games.
What’s your favorite place to hang out in the Portland? Nothing beats hanging out at my home with friends and family.
What part of your job gives you the most satisfaction? Helping people is a big part of my job, so I would have to say I get the most satisfaction from assisting customers and co-workers.
Tell us a little about yourself. I was born on the other side of the country in Charleston, South Carolina, but I’ve been an Oregon resident since 1977. I have been an employee at Jack Howk since 1990. I started my career here as a Fleet Mechanic and was promoted to Fleet Manager. I assist with fleet, safety, warehousing, and customer service. My hobbies are photography and video games. I have two daughters and a new granddaughter.
What’s your favorite place to hang out in the Portland? I like to either hang out at home with my family or go to the beach.
What part of your job gives you the most satisfaction? Working with the people around me gives me the most satisfaction. If it were any other way, I wouldn’t be here.
What is the most common plumbing or drain problem you’ve encountered? Problems with kitchen and washer hoses.
Plumbing Services Manager
Tell us a little about yourself. Married with a 12-year-old son and two yellow labs.
What’s your favorite place to hang out in the Portland? I enjoy spending time outside of work at my home on 6 acres.
What part of your job gives you the most satisfaction? Working with my Amazing team here in Portland!